Privacy Policy

Effective Date: 1 May 2025

At Susan Andrewes Consulting Ltd (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.susanandrewes.com] and use our coaching and consulting services.

This policy complies with the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR).

  1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Professional Information: Job title, company name, and industry (if relevant to coaching or consulting services).
  • Payment Information: For invoicing or online payments (processed securely via third-party providers).
  • Usage Data: IP address, browser type, operating system, pages visited, and time spent on the website.
  • Coaching or Consulting Session Notes: With your consent, we may retain summaries of coaching and consulting sessions for continuity and service improvement.
  1. How We Collect Information

We collect your personal information in the following ways:

  • When you fill out contact forms or book a session on our website.
  • When you communicate with us by email, phone, or in-person.
  • Through cookies and analytics tools when you browse our website.
  1. Legal Bases for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we only process your personal data when:

  • You have given consent.
  • Processing is necessary for the performance of a contract.
  • We have a legal obligation.
  • It is in our legitimate interest (e.g. business improvement), and your rights do not override those interests.
  1. Use of Information

We use your information to:

  • Provide coaching or consulting services.
  • Respond to your inquiries and communications.
  • Manage bookings and process payments.
  • Improve our website and services.
  • Comply with legal obligations.
  1. Disclosure of Information

We do not sell or rent your personal information. We may share it with:

  • Service providers (e.g., payment processors, scheduling platforms) under strict confidentiality agreements.
  • Legal authorities, if required by law.
  • With your explicit consent, where appropriate (e.g., referrals or collaborations).
  1. International Transfers

If you are based in the EU, your data may be transferred to and processed in New Zealand or other countries with adequate data protection standards, or appropriate safeguards (such as standard contractual clauses) in place.

  1. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  1. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent at any time.
  • Object to or restrict our processing of your data.
  • Lodge a complaint with a supervisory authority (e.g., NZ Privacy Commissioner or EU Data Protection Authority).

To exercise these rights, please contact us using the information below.

  1. Cookies and Analytics

We use cookies to enhance your experience and gather anonymous analytics data. You can control cookie preferences through your browser settings.

  1. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.

  1. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on our website with an updated effective date.

  1. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Susan Andrewes Consulting Ltd
susan@susanandrewes.com
+64 22 6435774
c/o MDCA, Level 2, Collins & May Building, 44-52 Queens Drive, 5010 Lower Hutt
New Zealand